Request Medication Online

We strongly encourage all patients to use the NHS App to order repeat prescriptions. It’s the fastest and safest method, offering:

• Access to your prescriptions anytime
• Check when your request is approved
• Easy reordering of regular medications

Processing time: Please allow 2 full working days for routine requests.

You can find more information on using the NHS app here. For more detailed instructions, including if a request has been rejected see here and click on Repeat prescriptions.

There are some cases where the NHS App will not be suitable

• Your medicine is not listed (it is not on the repeat list)
• You have queries about the medicines (e.g. you wish to change the dosage)
• You prefer not to use the NHS App or unable to do so

In this case, please use our normal online form.

Your pharmacy can also request your medicines for you. This may be useful if you do not have internet access or are housebound. Please contact your pharmacy directly.

If you prefer, you can use this form to request your medicines. However, if you are able to, please consider one of the above options instead since they will link directly with your medical record and therefore be faster and reduce in fewer errors.

You can request medication in person. Please note the above options are all quicker but we still aim to process your request within 2 full working days.

We do not accept prescription requests over the phone – if you are housebound and cannot use the internet, the safest option is for your pharmacy to order for you (see above).

A request is only considered urgent if the medication is needed within 24 hours to prevent you from becoming seriously unwell.

Urgent medications include:

• End of life medications
• Epileptic medication
• Insulin (especially for Type 1 diabetes)
• Short-acting reliever inhalers (e.g. Salbutamol, Fostair, Symbicort for MART/SMART use)
• Epipen for anaphylaxis
• Antipsychotic medications
• Amber line access (if completely run out)

All other requests will be treated as routine and processed within 2 working days.

If your medication is not in the above list, you can either make a routine request via the above options or you can contact 111 to request an emergency supply.

• Urgent prescriptions from the hospital should be prescribed by the hospital. Always collect hospital-prescribed medications from the hospital pharmacy before leaving as these prescriptions are not valid in community pharmacies.
• If you choose to ask your GP to prescribe this instead, this will be processed routinely (2 working days) – please bring the prescription to reception or send a photo via our online form.
• If the hospital are starting routine medication, they will write a letter to us. Please leave at least two weeks for the letter to be written, sent to us and processed.
• Some hospital-only medications cannot be prescribed by GPs.

• Plan ahead and submit your request at least one week before travel.
• We can provide up to 3 months of medication where appropriate. For longer stays outside the UK please arrange to see a doctor where you will be staying; we are not licensed to provide medical care for patients currently outside the UK.
• Holiday medication is not treated as an emergency.

You can buy over-the-counter medicines in pharmacies, supermarkets, and some high street shops.

We do not routinely prescribe for over-the-counter medicines – this is based on NHS guidelines. You may be able to obtain some medicines without a prescription if you are in receipt of certain benefits under the ‘Pharmacy First’ scheme.

Your local pharmacy offers help and clinical advice to manage minor health concerns. If your symptoms suggest it’s more serious, they will help you get the care you need. Find more about the Pharmacy First Scheme here.

Please help the NHS to use resources sensibly.

This advice is in line with national guidance from NHS England.

Further information here.

A NHS Prescription Prepayment Certificate (PPC) could save you money if you pay for your NHS prescriptions. The certificate covers all your NHS prescriptions for a set price. You will save money if you need more than 3 items in 3 months, or 11 items in 12 months