Nexus Health Group
Service update for patients January 2024

January 2024 marks the one year anniversary of our Access Hub at Sir John Kirk Close Surgery. We are aware that at our busiest times the wait times are still longer than what we would like and we continue to the work with the team on improving our times. We would encourage patients to use the ringback function whereby patients do not lose their place in the queue and they will be called back by the team when they get to the front of the queue.

Our site based reception teams are now focused on in person queries, as well supporting the Access Hub.

We would encourage all of our patients who are able, to use our online form where possible as many queries can be resolved through our website. Our online form is a way of accessing care without having to call the Practice.

We will be changing over to a new digital consulting model shortly which will be far simpler for our patients to use and we will update you when we have more information on this

All Nexus Health Group patients can be seen at any site. This means that you may be given the option of travelling to a site other than your registered practice to see one of our clinical team if an appropriate appointment is identified for you.

Finally, our move to the newly built Harold Moody Health Centre is now scheduled for Spring/Summer 2024.